If you need to return an item please contact us within 30 days of receiving your order to process a return. If we made an error in the listing or the item you received is not as described, there is no charge for return shipping. Otherwise, the return shipping will be deducted from your refund. Credit card processing fees are not refundable and will also be deducted from refunded amounts.
All returned items must be in the same condition as they were when you received them. Any items not returned in the condition they were received, without original packaging, and/or missing parts will be subject to a restocking fee of up to 25%.
If returning a frame or wheelset, please make sure to package it properly using the original foam padding, packing materials, and hub protectors, to minimize any potential shipping damage. Damage caused due to improper packing will be deducted from your refund.
If you have any questions, please email us at firstname.lastname@example.org or give us a call at 801-900-3878.
We do not currently accept international returns.
Terms of Service
DISCLAIMER OF WARRANTIES
THE PRODUCTS LISTED ON THE SITE ARE OFFERED AND SOLD "AS IS" AND WITHOUT ANY IMPLIED WARRANTY, INCLUDING ANY WARRANTY OF TITLE, MERCHANTABILITY, NON-INFRINGEMENT, OR FITNESS FOR A PARTICULAR PURPOSE.
NO ADDITIONAL STATEMENTS OUTSIDE THE TERMS OF THIS AGREEMENT, INCLUDING STATEMENTS REGARDING CAPACITY, SUITABILITY FOR USE OR PERFORMANCE, WHETHER MADE BY OUR EMPLOYEES OR OTHERWISE, IS A WARRANTY OR PROMISE BY US AND WE HAVE NO RESPONSIBILITY OR LIABILITY FOR ANY SUCH STATEMENTS.